Last Updated March 11, 2022
Safr Technologies, Inc., may collect Users’ approximate or exact location information as determined through data such as GPS, IP address and WiFi. A Rider's location information is needed to generate rides and send the appropriate driver to a location. In addition to the reasons described above, drivers’ location information and distance travelled is necessary for calculating charges and insurance for standard transportation services and specified non-emergent transportation (NEMT) rides and can be used to improve the quality of your experience.
We enable drivers and Riders to call or text each other. To provide this service, Safr Technologies, Inc., receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. We may also use this information for customer support services (including to resolve disputes between Riders and drivers), for safety and security purposes, to improve our products and services and for analytics. User’s also have the ability to communicate through phone, SMS messaging, and in-person conversation. These communications may be recorded and stored in the Platform.
To provide the most effective and efficient services we must have all the necessary data to execute rides, communicate with Riders, and sustain Provider and Customer partnerships. A Rider’s personal information is necessary when determining the type of vehicle used in all Services. Riders’ phone numbers are used for either voice or SMS messaging in all communications between Safr Technologies, Inc., Riders, Customers, and Providers. A Rider’s information is used when creating a Safr Technologies, Inc., account and subsequently accessed when creating further Services. Rider information may be shared in the event of an emergency or if a Rider is involved in a road accident. Rider information may be shared with government and regulatory authorities when required by law or in response to legal process, obligation, or request. Users’ information is used when evaluating Services and compiling Safr Technologies, Inc., analytics. Riders’ phone numbers are utilized to send surveys after each individual ride or Service to evaluate the Riders’ experience. The Riders’ experience ratings are used in improvement measurements.
We may disclose your personal information to the following groups:
Ride Safr collects location only in foreground(always in use) & background(when the app is not in use) through data such as GPS, network and WiFi. Ride Safr collects nothing when the app is closed/killed.
As Ride Safr is basically ride hailing app so app collects location data for following reasons:
* “To enable “user’s real time tracking on map”, “for calculation of ride charges and insurance for standard transportation services” & “for calculate accurate travelling distance” only in foreground(always in use) & background(when the app is not in use) state of app”.
It is important a degree of information is shared between Riders and Providers in order for rides to be completed successfully. The amount of information shared between Riders and Providers may include, but is not limited to, first and last name, phone number, address, and account identification number. Partners include any entity that is involved in Safr Technologies, Inc., Services, which include but are not limited to standard transportation services and non-emergent transportation services (NEMT).
We maintain appropriate physical, electronic, and administrative safeguards designed to protect your Personal Information. We cannot, however, ensure or warrant the security of your PHI or any electronic Personal Information you transmit to us over unencrypted and insecure channels, and you do so at your own risk.
Safr Technologies, Inc., does not knowingly collect Personal Information from children under the age of 13, and our Services are not directed at users under the age of 13. If we find that Personal Information has inadvertently been collected for an individual under the age of 13, we will delete it.