Last Updated March 11, 2022

Scope

Safr Technologies, Inc., (“Safr Technologies, Inc.,” “we,” “our,” and/or “us”) values the privacy of individuals who use our applications, websites, networks, platforms, and related services (collectively ”Portal,” or “Services” or “Site”). Safr Technologies, Inc., SafrCare® product (hereinafter referred to as “Safr Technologies, Inc.”) is a technology company that facilitates your access to non-emergency medical transportation offered by independent third-party drivers and companies. This Privacy Policy (the “Privacy Policy”) is designed to inform Safr Technologies, Inc., users (“Users”) of how we collect, use, share and process your personally identifiable information (“PII”) and Protected Health Information (“PHI”) (collectively, “Personal Information”). This Privacy Policy also applies to Safr Technologies, Inc., riders (“Riders”), Safr Technologies, Inc., Transportation Providers (“Providers”), and Safr Technologies, Inc., customers (“Customers”). Beyond the Privacy Policy, your use of Safr Technologies, Inc., is also subject to our Terms of Service (www.safrcare.com).

What We Collect

Personal Information

For a better experience while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We have access to Users’ account records, which may include full name, address, phone number, and other identifiable information. A unique identifier may be given to an individual Rider and be assigned at account creation. A minimum amount of medical history and details of current mobility are needed to ensure the proper selection of transportation Services are provided to a Rider (examples include wheelchair accessibility or the ability to transport an oxygen tank). This information may be used when a ride is created by Safr Technologies, Inc., or a Customer. All of our services are HIPAA compliant and adhere to all HIPAA standards. In addition to your medical and demographic information, we collect information that you provide to us pertaining to the people with whom you consent to share your Personal Information (such as a family member or caregiver). Safr Technologies, Inc., may record data on the technologies that use our Services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, serial numbers, device motion information, and mobile network information in order to improve the performance of our platform across client devices. Safr Technologies, Inc., may send one or more cookies – small text files containing a string of alphanumeric characters – to a Rider’s device. You may disable or delete browser cookies through your browser settings. Cookies are generally easy to disable or delete, but the method varies between browsers. If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our Services may not work properly. We may also automatically record certain information from a Rider’s device by using various types of technology, including “clear gifs" or “web beacons.” This information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Services, the pages or other content you view or otherwise interact with on the Services, and the dates and times that you visit, access, or use the Services. This information is gathered from all Riders and may be connected with other information about the Rider. In general, we use Non-Personal Information to help us improve Services and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that Users check the Site periodically if you are concerned about how personal information is used.

Location Information

Safr Technologies, Inc., may collect Users’ approximate or exact location information as determined through data such as GPS, IP address and WiFi. A Rider's location information is needed to generate rides and send the appropriate driver to a location. In addition to the reasons described above, drivers’ location information and distance travelled is necessary for calculating charges and insurance for standard transportation services and specified non-emergent transportation (NEMT) rides and can be used to improve the quality of your experience.

Communications data

We enable drivers and Riders to call or text each other. To provide this service, Safr Technologies, Inc., receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. We may also use this information for customer support services (including to resolve disputes between Riders and drivers), for safety and security purposes, to improve our products and services and for analytics. User’s also have the ability to communicate through phone, SMS messaging, and in-person conversation. These communications may be recorded and stored in the Platform.

How We Use It

Providing Services

To provide the most effective and efficient services we must have all the necessary data to execute rides, communicate with Riders, and sustain Provider and Customer partnerships. A Rider’s personal information is necessary when determining the type of vehicle used in all Services. Riders’ phone numbers are used for either voice or SMS messaging in all communications between Safr Technologies, Inc., Riders, Customers, and Providers. A Rider’s information is used when creating a Safr Technologies, Inc., account and subsequently accessed when creating further Services. Rider information may be shared in the event of an emergency or if a Rider is involved in a road accident. Rider information may be shared with government and regulatory authorities when required by law or in response to legal process, obligation, or request. Users’ information is used when evaluating Services and compiling Safr Technologies, Inc., analytics. Riders’ phone numbers are utilized to send surveys after each individual ride or Service to evaluate the Riders’ experience. The Riders’ experience ratings are used in improvement measurements.

Third-Party Sharing

We may disclose your personal information to the following groups:

How to get location?

Ride Safr collects location only in foreground(always in use) & background(when the app is not in use) through data such as GPS, network and WiFi. Ride Safr collects nothing when the app is closed/killed.

Where to use?

As Ride Safr is basically ride hailing app so app collects location data for following reasons:

* “To enable “user’s real time tracking on map”, “for calculation of ride charges and insurance for standard transportation services” & “for calculate accurate travelling distance” only in foreground(always in use) & background(when the app is not in use) state of app”.

Sharing between Riders and Drivers

It is important a degree of information is shared between Riders and Providers in order for rides to be completed successfully. The amount of information shared between Riders and Providers may include, but is not limited to, first and last name, phone number, address, and account identification number. Partners include any entity that is involved in Safr Technologies, Inc., Services, which include but are not limited to standard transportation services and non-emergent transportation services (NEMT).

Confidentiality and Security

We maintain appropriate physical, electronic, and administrative safeguards designed to protect your Personal Information. We cannot, however, ensure or warrant the security of your PHI or any electronic Personal Information you transmit to us over unencrypted and insecure channels, and you do so at your own risk.

Children

Safr Technologies, Inc., does not knowingly collect Personal Information from children under the age of 13, and our Services are not directed at users under the age of 13. If we find that Personal Information has inadvertently been collected for an individual under the age of 13, we will delete it.

Changes To This Privacy Policy

This Privacy Policy is effective as of March 11, 2022, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and Users should check this Privacy Policy periodically. A User’s continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute a User’s acknowledgment of the modifications and consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify Users either through e-mail or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@gosafr.com.