Safr Care NEMT's Driver Standards

Be always professional and courteous
Provide safe and on time service
Arrive within 15 minutes before or after the scheduled pick-up time
Drivers are required to notify Safr Care immediately of known pick up delays that will exceed beyond 15 minutes of the scheduled pick-up time. While Safr Care expects drivers to be on time, there may be an unforeseen circumstance that occurs beyond the control of the driver. The driver may be late picking up a member due to an unforeseen circumstance. When the delay of a scheduled pick-up time is reported to Safr Care, all attempts will be made to notify the member
Drivers can only transport to the pickup and drop off locations listed on the trip reservation. They cannot make additional non-medical stops during transport, such as fast food or shopping locations
Drivers cannot assist with personal care, handle, or administer medications
Drivers will return to the location they dropped the member off for the return pick up unless otherwise directed
Drivers are not authorized to go beyond the main entrance lobby or main door of the pickup and drop off locations
Provide the required level of assistance (curb to curb, door to door, or hand to hand)
Drivers are required to secure each wheelchair forward facing with 4 securement straps, a shoulder and lap belt
Drivers must transport the member within the approved travel time which is the direct travel time plus 45 minutes
Drivers must use a hands-free mobile device when communicating with the dispatcher of their company. Drivers should not be on personal calls
In the event of an emergency during transport, the driver will pull the vehicle to a safe location and call 9-1-1